You own it. We answer for it.
This page is for businesses running a Primare system. Your appliance sits on your shelf, but you are not maintaining it alone — keeping it healthy is our job, under contract. Here is how to reach us and what that contract covers.
Two channels. Both go to us.
Text or call.
888-299-1990. An AI answers around the clock and your message reaches our team. If your system is down, lead with that and your business name.
Email.
[email protected]. The right channel for anything with detail: screenshots, attachments, the exact time something happened.
Whichever channel you use: your business name, which module, what you expected, what you saw, and when. That is a complete report, and it gets a faster fix.
Installed by us. Kept current by us.
Maintenance and monitoring.
We watch the system's health, apply updates, tune what drifts, and fix what breaks — over an authenticated remote connection scoped to that work. It is ours to use for keeping your system healthy, and yours to revoke.
Model updates.
Open models keep improving, and your hardware does not go obsolete when they do. When a better model releases, it drops into the same machine — that swap is part of the service, not a new purchase.
When the business changes, the system follows.
New offer, new phone script, a season that needs different follow-up, a module you want added — that is support too, not a sales call. Send it through either channel and we will scope it with you.
Your system was configured to how your business operates. Telling us when the business moves is how it stays that way.
Not running Primare yet? Start there.
The Discovery Call is thirty minutes and a straight answer on whether we can help. Support like this page describes is what you are buying — the box is the part you own.
Book a 30-minute Discovery Call →